Terms & Policies
Clarity and Transparency in Every Project

1. Revisions and Approvals Policy

• All revision requests must be submitted within the timeframe specified in the contract (typically 7-14 days after project delivery).

• Once the final approval is received from the client, the project is considered complete, and any further modifications will be treated as a new service and subject to additional charges.

• We do not accept complaints or requests for changes after the final approval has been provided.

 

2. Cancellation and Refund Policy

• Any cancellation requests must be submitted in writing and will be assessed based on the stage of the project.

• No refunds will be issued for work that has already been completed or is in advanced stages of production.

• Projects canceled prior to production may be subject to an administrative fee.

 

3. File Download Policy

• After the completion of the project, final files will be provided via a download link.

• Clients have a 60-day window to download and securely save their files.

• After this period, we are no longer responsible for storing or providing access to the files, as our storage system automatically clears files to free up space.

• It is the client’s responsibility to download and secure a copy of the files within the allotted time.

• If files need to be retrieved after the 60-day window, an additional fee will be charged, provided recovery is possible.

 

4. Communication Policy

• All communications and revision requests must be submitted in writing via email to ensure clarity and proper documentation.

• We are not responsible for instructions or requests made verbally or through informal channels.

 

5. Copyright and Material Usage Policy

• All material created by Feelings Productions is protected by copyright until full payment is received.

• Upon payment, usage rights for the material are transferred to the client; however, Feelings Productions reserves the right to use the content for promotional purposes in its portfolio or on social media unless otherwise agreed.

• The client is responsible for ensuring that all materials provided (e.g., logos, music, images) are copyright-free or properly licensed.

 

6. Deadlines and Delivery Policy

• Deadlines outlined in the contract are contingent on the client providing necessary information and feedback within the agreed-upon timeline.

• Delays caused by the client in providing materials or approvals may impact final deadlines, and Feelings Productions will not be held responsible for such delays.

 

7. Storage and Backup Policy

• Our responsibility is to deliver the final files as agreed in the contract.

• We do not provide long-term backup services. Clients are responsible for maintaining their own backups of the delivered files.

• If a copy of the file is requested after the 60-day window, an additional fee will apply for retrieval or recreation, if possible.

 

8. Behavior and Relationship Policy

• Abusive, disrespectful, or aggressive behavior will not be tolerated under any circumstances.

• Feelings Productions reserves the right to terminate the contract or cease providing services to any client exhibiting inappropriate communication or behavior.

 

These policies are designed to protect our business and ensure a professional relationship with our clients. If you have any questions or need adjustments, feel free to let me know! 😊